We provide 24/7 proactive monitoring and management as part of our IT Support Packages. 

For remote helpdesk support and on-site based support in Wolverhampton, our standard opening hours are Monday to Friday, 8.30 am to 5.30 pm. We also offer a bespoke out-of-hours support package which includes weekend cover if required, so your business gets the IT Support it needs when it needs it.

We offer 3 types of support via our Managed Services; either Per User, Per Server or Retainer Agreements, based upon 15-minute support vouchers.

So your IT support cost will be determined by the following:

• The number of users
• The number of servers
• Number of workstations  

Use our IT support cost calculator below and get a quick quote today!

EBC Group is a Microsoft Silver Partner and a Microsoft Authorised Education Partner (AEP). We provide full management and support for Office 365 as well as additional services for Backup and Disaster Recovery. These accreditations also mean we can often pass significant cost-savings and discounted licensing to charity and not-for-profit organisations, such as those in the education, sports and third sector. 

We will respond to your issue within one hour and will aim to act and resolve your problems within 24 hours. We can also arrange standard or bespoke SLAs for agreed hours of cover, which can include extended hours of cover on evenings or weekends, or cover for different types of hardware needing IT support and monitoring.

Simply get in touch to discuss your support requirements.

Our speciality is offering a range of fully managed IT support services to businesses in Wolverhampton and across the UK. We work with clients in a variety of industries, including Legal, Hospitality and Manufacturing.

Deciding what type of IT Support you need will depend upon your current setup and resources. Answer the below questions to help you determine what type of IT management is ideal for your business.

• Do you need to completely outsource all of your IT Support, or do you have an internal IT person/team in place, and you just need some additional support?
• When do you need IT Support, only during the working day, or do you need additional cover on evenings and weekends?
• Do you need remote support only, or do you require an on-site engineer on certain days?
• Is your team office based, working from home, or a mixture?
  
  We specialise in partnering with a wide range of clients, each with their bespoke requirements. Talk to us about how we can help, or take our IT Solutions quiz here to determine the ideal services for your business.

At EBC Group, we believe in creating a close partnership, so that we can understand your business needs and provide the IT Support you require. With us, you can concentrate on running your business whilst we plan, implement and support your IT and technology.

We aim to have IT issues resolved as quickly and efficiently as possible, as we understand how disruptive and costly this can be for your business. With EBC Group, you will always speak to a welcoming and fully certified member of our in-house IT service desk team, who will aim to resolve your problem as quickly as possible, with minimum disruption for you.

We will also assign you a dedicated Account Manager to meet with you regularly and discuss any issues or future requirements. So you have the full management and support you need.

We offer a variety of ways to contact our IT Service desk. By telephone on 0121 585 4404 or via email: techsupport@ebcgroup.co.uk.

Our user-friendly Digital Ticketing System provides clients with an easy and efficient way of communicating with the helpdesk, and you’ll also have access to a dedicated technician.