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About Us: An Award-winning managed IT service provider

Delivering excellence and innovation in IT solutions.

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Your workplace technology partner
Your workplace technology partner
Your workplace technology partner

Your workplace technology partner

Run your business, whilst we plan, implement and support your technology

We are an award-winning managed IT service provider of IT & Telephony Solutions, Cloud hosting, Cyber Security, Print & Data Solutions.

As an integrated managed IT service provider, we plan, implement and support our client’s IT and technology, enabling them to run their business smoothly and securely. We have been providing technology solutions trusted by our clients for over 35 years to reduce their downtime and keep them running efficiently at all levels of their operations.

Meet the team

Our leadership team encourages everyone within our organisation to deliver the best customer service for our clients, whilst striving for continuous improvement to ensure we remain a reliable and trusted managed IT service provider. 

Meet the team

What Is A Managed IT Service Provider?

A managed IT service provider (MSP) is a third-party company that manages the information technology (IT) infrastructure and end-user systems of their clients. Usually, managed IT service providers are hired by SMEs, charities, and government organisations to carry out day-to-day management of IT services. That may include network and infrastructure management, cybersecurity or general monitoring and supplying aid with IT services.

How Can EBC Help You As A Managed IT Service Provider?

Employing a managed IT service provider can help organisations to focus their time, resources, and budget on other important tasks and can help them in improving their services without causing system downtime and interruptions of services.

A managed IT service provider is employed to meet the required business objectives of an organisation and fill in gaps within an IT system. If a business is considering hiring a managed IT service, an assessment of the business will usually take place for auditing purposes and to determine the company’s current environment. 

An assessment like this can often help to highlight further opportunities the managed IT service provider can help with and how they would be able to properly support business goals.

A Trusted Managed IT Service Provider for Everyone

Managed IT services can be used in a multitude of industries to help facilitate projects, outsource staff and support, or help in reducing budget costs. We work with numerous industries as a trusted high-quality managed IT services provider.

Take a look at the industries we serve below:

Multiple Devices
Managed IT

The simplicity and cost-saving of only dealing with one provider who manages your technology services and provides solutions

 

EBC Money Icon
Pay Monthly

Our services are provided as a monthly service, removing the need for significant upfront investment. We can help reduce your costs whilst boosting your efficiency

cyber-training@2x2
Strong Heritage

We have been providing solutions trusted by our clients for over 35 years, helping them to become more efficient and secure with a trusted managed IT service provider

Customer Care
Customer Service

Keeping our clients happy is our highest priority. We listen carefully to you to understand your needs in order to provide you with the best IT solutions for your business

Shaking Hands
Technology Partners

We partner with a range of leading global technology providers, meaning our team is trained to the highest standards

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Accreditation

We are accredited to the highest levels, including ISO 9001 and ISO27001, Cyber Essentials Plus and regulated by the FCA

By the numbers
750 +
Organisations that we provide our managed services to across the UK
30 + years
We have been operating since 1989 - we've had a long time to learn about our customers needs
98%
Level of customer retention across our client base

Culture

We believe in supporting our local community, whether it’s sponsorships with sports clubs, partnerships with business organisations or supporting charities. Explore our culture and company values below by discovering more about our partnerships, charity endeavours and some of our most loyal customers that we work with. 

What’s important to us
Culture
Careers

Careers

We’re always on the lookout for ambitious and innovative people to join our successful team. In return we offer employees a rewarding career within a dynamic and fast paced environment as well as a range of benefits including company pension and healthcare.

Join our team

Our clients

BMW
black country
Talbots
Worcester
Maac
TZ Twycross
Morgan Motor Company
West Midlands Metro
BCCC
WCCC
Thursfield

Award-winning IT Service Provider

Our expertise and commitment to our customers have been officially recognized by a number of prestigious IT industry awards. We really value the recognition of our team’s excellent work and services to our long-standing customers. As a managed IT service provider, we strive to create integrated solutions that work for your business, find out more about what we’ve been recognised for.

View all awards
SDC Awards 2021

SDC Awards 2021Winner – Cloud / MSP Project of the Year

Cloud Tango Awards 2021

Cloud Tango Awards 2021Top 50 UK MSP

SDC Awards 2019

SDC Awards 2019Winner – Cloud Project of the Year

Our partners and accreditations

With over 30 years’ of technology experience, we provide our clients with the technology expertise they require to run their business smoothly and securely. Our certifications and accrediations provide you with the peace of mind that you’re working with a trusted, compliant and recognised technology partner.

ISO Standards

Our ISO certifications demonstrate our ability to meet customer requirements and provide them with the reassurance that our IT processes and data centres are secure and reliable. We are dedicated to improving and developing our processes to best support our clients and certification enables us measure and assess our performance, providing a benchmark of our service delivery and in turn helping to improve our Managed IT services.

ISO 27001: A checklist of controls, or “code of practice”. It defines how we manage & handle data and demonstrates how seriously we take information security within our business.

ISO 9001: Internationally recognised and heavily focused on customer service, it aims to ensure customers receive the highest level of service.

ISO 14001: The international standard that specifies requirements for an effective environmental management system (EMS)

Cyber Essentials Plus

We also have our Cyber Essentials Plus certification, meaning we are fully cyber secure and have gone beyond our cyber security risk mitigations. Through our cyber security training, we can also help your business to become cyber essentials accredited to increase your cyber security and guide your business through the verification process. Read more about how you can get your cyber essentials certification below.

Our technology partners

Our partnerships with leading global IT innovators and manufacturers means we provide state-of-the-art solutions at cost-effective prices. In order to attain these high accreditation levels, our team perform continuous learning and must pass regular exams to ensure they have exceptional product and solutions knowledge.

  • Dell Gold Partner

  • Xerox Gold Partner

  • Swyx Gold Partner

  • M-Files Gold Partner

  • Xirrus Elite Partner

  • Canon Silver Partner

  • Microsoft Silver Partner

  • Sophos

  • VMware

  • Veeam Cloud Partner

  • Watchguard

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FAQs

What is the difference between managed IT service providers and IT consultancy services?

The biggest difference between managed IT services and IT support offerings are abundance and extent. Managed IT services offer continuous support to help prevent issues from occurring, whereas IT consultants from IT support services will handle specific and immediate issues individually and usually on a case-by-case basis.

What is a managed IT service provider used for?

A Managed Service Provider (MSP) software is an IT service platform that manages a predefined set of services for their clients. They will work for numerous industries and are usually outsourced to help to fill a gap in the workflow.

Why choose to employ a managed IT service provider?

Managed Service Providers can aid businesses in focusing on their core incentives and overarching objectives. Having an MSP employed by your business can also help to gain access to a specific set of skills that are not available immediately within the business.

Do I need a managed IT service provider?

A business might not have enough resources to deal with all of their IT issues in-house. That’s where MSPs come in, they will; provide IT services and knowledge without dedicating a large portion of your budget into improving this skill within the business. Additionally, Managed Service Providers can support existing IT staff members when budgets are limited or when other tasks need to take priority for internal staff members.