We provide 24/7 monitoring and management as a standard element of our IT Support Packages. This includes proactive monitoring of your systems for potential issues. For remote help desk support and on-site Coventry-based support, our standard opening hours are Monday to Friday, 8.30 am to 5.30 pm. However, we can provide a tailored out-of-hours support package which also includes weekend cover if required. We can be flexible to ensure your business gets the IT Support it needs.

We offer 3 types of support via Managed Services – Per User and Per Server and Retainer Agreements, based upon 15 minute support vouchers.

Your IT support cost will be determined by the following:

• The number of users 
• The number of servers
• Number of workstations  

Use our IT support cost calculator below and get a quote today.

EBC Group is a Microsoft Silver Partner and a Microsoft Authorised Education Partner (AEP), which means we can often pass significant cost-savings and discounted licensing to charity and not-for-profit organisations, such as those in the education, sports and third sector. We provide full management and support for Office 365 as well as additional services for Backup and Disaster Recovery.

We will respond to your issue within one hour and will aim to act and resolve your problems within 24 hours. We can also provide standard or bespoke SLAs for agreed hours of cover, which can include extended hours of cover (evenings or weekends), or cover for different types of hardware. 

Simply get in touch to discuss your support requirements.

We specialise in managed IT support services to SME clients in Coventry and across the UK. We work with clients in many different industries, including Legal, Hospitality and Manufacturing.

Deciding what type of IT Support you need will depend upon your current setup and resources. Answering the following questions will help you determine what IT Support you need.

• Do you need to completely outsource all of your IT Support, or do you have an internal IT person/team in place, and you just need some additional support?
• When do you need IT Support, only during the working day, or do you need additional cover on evenings and weekends?
• Do you need remote support only, or do you require an on-site engineer on certain days?
• Is your team office based, working from home, or a mixture?
  
  We specialise in supporting a wide range of clients, each with their requirements. Talk to us about how we can help, or take our IT Solutions quiz here to determine the best services for your business.

At EBC Group, we believe in creating a partnership, so that we can understand your business needs and provide the IT Support you require. Our aim is that you can concentrate on running your business whilst we plan, implement and support your technology.

We understand that if your team can’t work because of IT issues, it is disruptive and costs your business money. That’s why we aim to have IT issues resolved as quickly and efficiently as possible. Our IT helpdesk team are fully trained and knowledgeable, so can resolve issues quickly and help your team without using technical jargon.

We provide continual technical training for our teams to ensure that our support staff have a high level of technical skill. This means you will always speak to a welcoming and fully certified member of our in-house IT service desk team, who will aim to resolve your problem as quickly as possible, with minimum disruption for your business.

We will assign you an Account Manager who will meet with you regularly to discuss any issues and any future requirements. So you have the full management and support you need or want.

We offer a variety of ways to contact our IT Service desk. By telephone on 0121 585 4404 or via email: techsupport@ebcgroup.co.uk.

Our Digital Ticketing System enables our helpdesk to provide an enhanced level of service to our clients, by providing them with a user-friendly, efficient communication tool.

You will also have access to a dedicated primary technician, our service manager, Account Manager and Account Director where needed.