When TEC Electric Motors faced a series of significant IT challenges, they turned to EBC Group to provide the support and personalised service they desperately needed. TEC’s previous IT supplier had delivered declining service quality, slow response times, and a lack of personal connection—resulting in ineffective relationships and inconsistent support. These issues, coupled with unresolved technical problems such as outdated server equipment and a failed server migration, highlighted the need for a change.
EBC Group was the natural choice due to their expertise in handling complex IT requirements and their commitment to a personal touch. TEC Motors needed not only technical solutions but also a provider that would build a genuine rapport.
As TEC Motors noted, “Any IT company can solve IT issues, but not all IT companies are willing to build rapport with their clients like EBC Group do.”
About TEC Electric Motors:
Founded in 2006 by Scott Edwards, Tina Edwards, and Gareth Richardson, TEC Electric Motors set out to deliver exceptional customer service backed by high-quality products such as electric motors, inverters, and gearboxes. From humble beginnings in a small warehouse, TEC has seen consistent growth, expanding their team and facilities year after year. With over £16 million in stock and 2 million units sold, TEC is now the largest independent electric motor supplier in the UK. Their 24/7 customer service and commitment to reliability have earned them a strong foothold in the market.
The Challenge
TEC Electric Motors had encountered a variety of technical and operational challenges:
Challenges at a Glance
Obsolete Equipment: Their server room was filled with outdated hardware that needed an overhaul.
VPN Requirements: TEC's Sheffield branch required a dedicated VPN for secure, remote access.
Unresolved Server Migration: TEC’s previous IT provider had failed to successfully port a server, leading to configuration issues that were never resolved.
Lack of Personal Touch: The revolving door of support staff meant TEC struggled to form meaningful relationships with their IT provider, which hampered communication and support quality.
The Solution
When EBC Group stepped in, they immediately set about resolving these key issues with a comprehensive approach:
Solutions at a Glance
Server Migration: EBC Group successfully migrated TEC’s servers without disrupting their operations, addressing the issues caused by the previous failed server port.
Onboarding Process: EBC Group went above and beyond during the onboarding process, addressing not only the highlighted issues but also proactively fixing others that hadn’t been recognised.
WatchGuard Configuration: TEC’s WatchGuard wasn’t properly protecting their outgoing traffic. EBC Group reconfigured it to ensure comprehensive protection for both incoming and outgoing traffic.
Wi-Fi Control Restoration: EBC Group replaced TEC’s Wi-Fi controllers and restored control, enabling TEC to manage their network effectively.
The approach EBC Group took wasn’t just technical. TEC Motors felt that they were treated with care, and the staff at EBC Group were attentive to their needs. As one TEC team member said, “It doesn’t matter who you speak to at EBC Group, they’ll help you out there and then.”
Seamless Transition to a New IT Provider:
EBC Group ensured a smooth and efficient transition, completing the workload within a tight one-month timeframe. The transition was carefully planned to avoid downtime by scheduling implementations during evenings and weekends. This methodical approach ensured minimal disruption to TEC’s operations and allowed them to focus on their business.
There were no unexpected costs during the transition, even as additional issues surfaced, which further reinforced TEC’s confidence in their decision to partner with EBC.
Building Trust and Efficiency:
The responsiveness of EBC Group’s team was another highlight of the partnership. They facilitated communication with TEC’s previous IT provider, relieving TEC Motors of the burden and allowing them to concentrate on their core business. The proactive approach, combined with strong project management and regular contact, helped build a trusting and smooth relationship between both companies.
An example of EBC Group’s dedication occurred when an engineer working on TEC’s server room took the time to resolve several unrelated IT issues for TEC employees while on-site. His willingness to help out with smaller problems reflected EBC Group’s commitment to excellent service.
Conclusion: A Strong Partnership
TEC Electric Motors’ successful IT transformation highlights the importance of both technical expertise and personalised service. EBC Group not only resolved TEC’s IT challenges but also restored their confidence in having a reliable, human-centric IT provider. The partnership is a testament to EBC Group’s approach of combining cutting-edge solutions with a genuine rapport, ensuring that clients like TEC Motors can focus on what they do best, while trusting EBC Group to handle their IT needs.
This collaboration marks the beginning of a long and trusted partnership, demonstrating how EBC Group can seamlessly integrate into a company’s operations and deliver solutions that exceed expectations.
Full Case Study Available Here:
TEC Motors
Industry: Electric Motor DistributorLocation: Worcestershire
