SJL Insurance Services are forever expanding their operations, leading to increasing IT demands that outpaced the support capacity of their original provider. Recognising the need for a larger, more responsive partner, SJL Insurance Services turned to EBC Group for a scalable and tailored IT solution that could keep up with their growth. EBC Group delivered a comprehensive support system, enabling SJL Insurance Services to maintain efficient, uninterrupted operations and focus on their core business.
About SJL Insurance Services
SJL Insurance Services is an innovative, forward-thinking insurance broker based at the historic Kays building in Worcester, UK. SJL are dedicated to delivering comprehensive property and commercial insurance solutions, serving both direct clients and a network of other brokers across the UK. SJL’s expertise spans a wide range of industries and needs. They not only assist direct clients with tailored insurance options but also support other insurance brokers by providing access to specialised markets, ensuring coverage that meets each unique requirement.
In 2023, SJL was recognised as the 'Commercial Lines Broker Claims Team of the Year' at the prestigious National Insurance Awards. This accolade is a testament to their high service standards and unwavering commitment to clients, even in complex claims scenarios.
SJL takes pride in their outstanding customer service, reflected in over 1,000 Feefo reviews with an impressive average rating of 4.8 out of 5 stars. This high rating highlights the trust and satisfaction of their clients and reinforces SJL’s reputation as a reliable, client-centred broker.
Their team of experts has access to a vast selection of insurance products, enabling them to find the optimal policy for each client. SJL’s team invest time in understanding individual client needs and offer a personalised approach, complete with a dedicated account and claims manager. This ensures a seamless and responsive experience from policy selection through to claims management, allowing clients to feel fully supported every step of the way.
The Challenge
Challenges at a Glance
Limited Staffing: Delays in response times, especially during emergencies. As well as gaps in coverage when key IT personnel were unavailable.
These issues led to potential vulnerabilities and disruptions in daily activities, underscoring the need for a more robust IT solution.
Quick Response Times: Needed a scalable, multi-skilled team to address both routine and complex technical needs quickly and effectively.
Sought assurance that their IT infrastructure could support their growth without limitations that could hinder their progress.
The Challenge: Scaling for Success
As SJL Insurance Services grew, they found that their small IT provider, while reliable, was unable to support the increasing complexity of their operations. With limited staffing, the provider struggled to respond quickly during emergencies or cover services when key personnel were unavailable, creating potential vulnerabilities for SJL Insurance Services. These delays became more apparent as urgent IT issues arose, disrupting daily activities and highlighting the need for a more robust IT solution.
SJL sought an IT partner capable of providing a scalable, diverse team with the expertise to meet both routine and complex technical needs quickly and effectively. They needed assurance that their expanding operations could proceed without the IT limitations that might impede their progress.
The Solution
Solutions at a Glance
Quicker Response Times: With EBC Group’s larger team on standby, SJL Insurance Services could rely on faster responses and efficient solutions, enhancing the resilience and responsiveness of their IT operations.
Peace of Mind and Reliable Backup: The assurance of a dependable IT partner meant SJL Insurance Services’ internal IT team could focus on frontline support while EBC managed critical technical issues.
Proactive Support Aligned with Business Goals: EBC’s deep understanding of SJL Insurance Services' business model enabled them to anticipate potential issues, provide preemptive solutions, and offer IT support aligned with SJL Insurance Services' strategic objectives.
The Solution: Enhancing Resilience and Productivity with EBC Group’s Expert Support
EBC Group crafted a custom IT support strategy tailored to SJL Insurance Services’ operational needs. This solution offered SJL immediate access to a larger, multi-disciplined team capable of rapid responses and specialised problem-solving across a broad range of IT areas. EBC Group’s approach meant that technical issues could be addressed swiftly, without delays from skill gaps or limited personnel, ensuring minimal operational disruption and maximised productivity.
The Transition Process: How EBC Group Ensured a Smooth Onboarding for SJL Insurance Services
EBC Group facilitated a smooth transition to their services with a well-planned onboarding process, complete with clear communication and step-by-step guidance. This structured approach minimised disruptions and allowed SJL Insurance Services’ team to adapt seamlessly to the new IT infrastructure. The EBC team provided transparency throughout, outlining each transition stage and ensuring SJL was well-prepared for every step.
Account Management: EBC Group's Ongoing Commitment to SJL Insurance Services with Tailored Account Management
After implementing their IT solutions, EBC Group introduced SJL Insurance Services to a dedicated account manager, Angela Cutler, who provides ongoing, tailored support. Angela’s availability and helpful guidance have reinforced EBC’s commitment to SJL’s long-term success, establishing a reliable point of contact and ensuring that SJL’s evolving needs are met efficiently.
Results and Future Outlook: How EBC Group's IT Solutions Propel SJL Insurance Services Toward Future Success
Since partnering with EBC Group, SJL Insurance Services has significantly improved its IT infrastructure and operational resilience. With faster, proactive IT support, they’ve reduced downtime, maintained high productivity levels, and eliminated the vulnerabilities that previously hindered their growth. EBC Group’s solutions have positioned SJL Insurance Services to confidently pursue their expansion goals, backed by an IT partner committed to supporting their journey every step of the way.
In their partnership with EBC Group, SJL Insurance Services has found not just a vendor, but a vital ally in their ongoing success, ensuring that their IT infrastructure will continue to evolve in tandem with their ambitions.
In their partnership with EBC Group, SJL Insurance Services has found not just a vendor, but a vital ally in their ongoing success, ensuring that their IT infrastructure will continue to evolve in tandem with their ambitions.
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