When Poole Waterfield, one of the Midlands’ leading firms of accountants and tax advisers, needed to upgrade their print solution, they turned to their trusted partner of nearly a decade, EBC Group. Having reached the end of a five-year contract on their existing printing device, Poole Waterfield saw an opportunity to enhance their operations by upgrading to a more advanced solution.
The decision to switch to EBC Group almost ten years ago was driven by dissatisfaction with their previous supplier, but it has since led to a highly successful, long-standing relationship. Poole Waterfield benefitted from significant cost savings while receiving exceptional service. In the recent upgrade, EBC Group provided a new photocopier, ensuring a seamless installation process that took less than 30 minutes. By pre-installing all necessary settings, EBC Group minimised disruption, allowing Poole Waterfield to continue operations smoothly.
The benefits of this partnership have been felt throughout the years, with Poole Waterfield highlighting the professionalism, consistency, and personal touch that EBC Group delivers. A dedicated account manager, combined with the support of a responsive and friendly team, has reinforced Poole Waterfield's trust in EBC Group.
About Poole Waterfield:
Poole Waterfield is one of the Midlands’ premier firms of accountants and tax advisers, delivering high-quality, proactive business solutions for over 70 years. They are committed to exceeding client expectations, regardless of the size or complexity of the business. Their dedication to service, attention to detail, and client-first approach make them a leader in their field.
The Challenge
As Poole Waterfield approached the end of their existing 5-year contract for their printing devices, they faced several key challenges:
Challenges at a Glance
Aging Technology: Their current photocopier was still functioning but was nearing the end of its optimal performance. They needed to explore updated technology that could offer more advanced features to keep up with their growing business needs.
Rising Costs: The firm sought to reduce operational costs tied to their print management, as their previous supplier's rates were higher than expected.
Minimal Downtime: Since Poole Waterfield is a fast-paced accountancy firm, they required a solution that would cause minimal disruption to their day-to-day operations during the installation of new equipment.
The Solution
In response to the challenges Poole Waterfield faced, EBC Group tailored a comprehensive solution that not only addressed their immediate needs but also positioned them for long-term success. By focusing on upgrading technology, reducing costs, and ensuring a smooth, disruption-free transition, EBC Group delivered a solution that exceeded expectations while maintaining Poole Waterfield’s operational efficiency.
Solutions at a Glance
Upgrading Technology: EBC Group provided Poole Waterfield with an upgrade to a brand-new photocopier. This new device not only had enhanced features but also improved functionality, which aligned perfectly with Poole Waterfield’s needs for more efficient print services.
Cost Savings: Switching to EBC Group allowed Poole Waterfield to reduce their operational costs, thanks to more competitive pricing compared to their previous supplier. This financial benefit meant that not only did Poole Waterfield receive superior technology, but they also managed to lower their expenses.
Seamless Transition: EBC Group’s team pre-installed all necessary settings on the new photocopier before delivery, ensuring a smooth transition with minimal disruption. The installation took less than 30 minutes, showcasing EBC Group’s focus on efficiency and professionalism. This quick, hassle-free process allowed Poole Waterfield to maintain their daily workflow without any significant interruptions.
Why Poole Waterfield Chose EBC Group:
Poole Waterfield’s decision to upgrade their equipment wasn’t just about replacing an old device—it was about staying ahead with innovative technology. With a focus on improving operational efficiency, Poole Waterfield approached EBC Group to find a solution that could meet their growing needs.
Invited to EBC Group’s head office in Halesowen, Poole Waterfield had the opportunity to discuss their specific needs in detail. This hands-on consultation led to a solution tailored to their business. EBC Group provided them with a new photocopier model that not only improved functionality but also proved to be financially beneficial, lowering their overall costs compared to their previous supplier.
This proactive approach to managing their print services has paid off for Poole Waterfield, allowing them to reduce costs while enjoying upgraded features and equipment that streamline their processes.
Long-Standing Trust and Professionalism:
Poole Waterfield’s nearly decade-long relationship with EBC Group is built on mutual trust and satisfaction. Having the same account manager over the years has provided continuity and peace of mind, but the entire EBC team is always on hand to help when needed.
This partnership demonstrates EBC Group’s commitment to delivering top-tier service, tailored solutions, and long-term support to clients like Poole Waterfield. With nearly ten years of collaboration, Poole Waterfield’s experience with EBC Group is a testament to the strength of their managed print service offering.
Full Case Study Available Here:
Poole Waterfield
Industry: AccountingLocation: West Midlands
