MTCSS: How MT Cold Storage Solutions Achieved Unprecedented Stability and Efficiency with EBC Group

In today’s fast-paced business environment, having a reliable and efficient IT infrastructure is crucial. For companies like MT Cold Storage Solutions (MTCSS), whose operations rely heavily on data access and system stability, any IT challenges can significantly impact productivity. This case study explores how MTCSS overcame significant IT hurdles by partnering with EBC Group to migrate to a Citrix Desktop as a Service (DaaS) solution, ultimately transforming their operations.

About MT Cold Storage Solutions:

MT Cold Storage Solutions is a leader in temperature-controlled solutions, providing a wide range of services including cold room installations, high-speed door setups, and retail refurbishments. Since 2007, MTCSS has built a strong reputation for delivering expert advice, efficient installations, and exceptional aftercare services across various industries such as food & drink, agriculture, and pharmaceuticals.

The Challenge

As MTCSS expanded, so did their reliance on technology, particularly Sage 50 for accounting and remote data access. However, their existing IT infrastructure was struggling to keep up with the increasing demands. These challenges not only hindered daily operations but also stifled collaboration and productivity across the business.

Challenges at a Glance

Access and Functionality: Project managers lacked direct access to crucial data and had to depend on the accounts department, leading to delays.

System Instability: As more users accessed the system, software and hosted environment instability became a persistent issue, causing frequent errors and system dropouts.

Remote Access Limitations: The Sage Remote Data Access tool wasn’t equipped to handle the growing number of users, severely limiting remote work capabilities.

The Solution

To address these issues, MTCSS turned to EBC Group, who proposed a migration from their existing Multi-Session Remote Desktop Server (RDS) to a Single Session Citrix DaaS solution. This move was aimed at providing a more stable and efficient environment tailored to the needs of MTCSS.

Solutions at a Glance

Seamless Migration: The transition to Citrix DaaS was meticulously planned to ensure minimal disruption to MTCSS’s operations. EBC Group conducted thorough face-to-face meetings to understand the specific requirements of MTCSS, followed by a detailed review of their existing IT setup. With a clear understanding of the challenges, EBC Group provided a comprehensive breakdown of the services and associated costs, enabling MTCSS to make informed decisions about their IT future.

Enhanced Performance and Stability: The Citrix DaaS solution offered MTCSS a stable and reliable platform where each user session was individually managed, drastically reducing the system errors and dropouts that plagued the previous setup. This new environment also improved the integration and usage of key applications like SharePoint and Office 365, fostering better collaboration and enhancing overall productivity.

Comprehensive Support and Training: To ensure a smooth transition, EBC Group provided extensive post-migration support and training. This hands-on approach helped MTCSS staff quickly adapt to the new system, maximising the benefits of their upgraded IT infrastructure.

The Results: A Reliable IT Backbone

The move to Citrix DaaS has been a game-changer for MTCSS. The company now operates with a robust IT infrastructure that supports their growing needs, providing stable access for all users and enabling seamless collaboration across departments. System errors and instability issues have been significantly reduced, allowing MTCSS to focus on what they do best—delivering top-notch temperature-controlled solutions to their clients.

Conclusion:

For businesses like MT Cold Storage Solutions, a strong and reliable IT infrastructure is essential for operational efficiency and growth. By partnering with EBC Group and migrating to a Citrix DaaS solution, MTCSS has overcome their IT challenges, resulting in a stable, efficient, and productive environment. This success story underscores the importance of having the right IT partner and solutions in place to support business objectives and drive long-term success.

Full Case Study Available Here: