How EBC Group Revolutionised IT for The Herefordshire & Worcestershire Chamber

In today’s fast-paced, technology-driven world, the ability to adapt to change is critical for organisations of all sizes. The Herefordshire & Worcestershire Chamber, a cornerstone of business support across the region, faced significant challenges with their outdated IT infrastructure. Thanks to EBC Group’s expertise, those challenges are now a thing of the past. 

About Herefordshire & Worcestershire Chamber:

The Herefordshire & Worcestershire Chamber provides business and industry support across the two counties. A true champion of the incredible businesses born and bred here at a local, regional and national level. The Chamber sits at the heart of the community, working with companies of all shapes and sizes, and representing all sectors to achieve steady and sustainable growth.

Dedicated to sharing opportunities, knowledge and expertise, they are a dynamic Member-led organisation that is firmly committed to positively impacting the local economy, and support a network of more than 1,300 county-based businesses, strengthening their position in the region, ensuring their voices are heard, and providing useful connections and valuable access to new ideas and innovations.

The Challenge

The Chamber’s IT challenges began to impact their ability to carry out day-to-day tasks. From communication struggles for remote teams to frequent system interruptions and outdated infrastructure, these issues began to hinder productivity.

Challenges at a Glance

Remote Work Barriers: Communication bottlenecks hindered remote staff, especially during call and also impacted seamless support to members.

Disruptive IT Infrastructure: Frequent interruptions caused by an outdated Remote Desktop Services (RDS) system frustrated employees.

Lack of Scalability: Existing systems couldn’t adapt to growing business demands.

Service Drops: Regular outages caused frustration and hampered day-to-day operations.

The Solution

To address their challenges and lay the groundwork for future success, the Chamber embraced a modernised IT infrastructure. By leveraging advanced tools, scalable solutions, and enhanced security measures, they achieved a streamlined, efficient, and resilient system. 

Solutions at a Glance

Scalable and Future-Proof IT Environment: The new cloud-based setup provides flexibility and resilience, allowing the Chamber to adapt without significant reinvestment.

Microsoft 365 Integration: Tools like Teams, SharePoint, and OneDrive enabled seamless collaboration and secure access to files from anywhere.

Improved Communication Tools: An upgraded telephony system integrated with Microsoft 365 allows for crystal-clear, reliable communication both internally and externally.

Minimised Downtime: A more reliable IT solution ensured consistent productivity and uninterrupted service delivery.

Improved Data Security and Resilience: Transitioned to a cloud-first approach, enhancing data protection and operational agility.

The Impact: Empowering Hybrid Working and Member Support

The benefits of the transformation were immediate and far-reaching. Employees now enjoy a faster, more reliable IT environment that supports hybrid working seamlessly. Collaboration has been revolutionised with real-time communication tools, and workflows are now streamlined like never before.

Members of the Chamber benefit from improved interactions, thanks to faster response times and enhanced communication channels. Whether through calls, emails, or virtual meetings, the Chamber are now better equipped to meet diverse needs.

A Bright Future:

With a modern, cloud-based IT environment, the Herefordshire & Worcestershire Chamber of Commerce is well-positioned for the future. Their hard work each and every day is now more effective, secure, and adaptable. As a result, they can continue to support local businesses and drive growth across the region with confidence.

Why EBC Group?

Herefordshire & Worcestershire Chamber’s partnership with EBC Group has been defined by professionalism, expertise, and a customer-first approach. The tailored solutions were not only effective but also cost-efficient, ensuring that the Chamber’s budget and long-term goals were fully aligned.

Full Case Study Available Here: