Midlands Air Ambulance Charity are a nationally recognised charity with a number of remote sites across the Midlands. Operating as one of the largest air ambulance charities in the UK, communication and technology is key to the success of maintaining and sustaining such a vital service.
When EBC Group first met with Midlands Air Ambulance Charity they discovered an IT infrastructure that was struggling to keep up with company growth. The entry level connectivity that was in use was not scalable creating poor user experiences and bottlenecks in businesses efficiencies, in addition to aging routers and switching backbone causing support and stability issues. Because of the work they carry out, it is vital that their communication network remains up at all times.
As a company that has a number of remote sites, separate and disparate phone systems were making for costly communications between offices, whilst employees were failing to use inter-office connectivity making collaboration difficult. Their key objectives were to improve the reliability of the network and security, whilst also looking to make cost savings where possible.
EBC Group began by scoping Midlands Air Ambulance Charity’s internet connectivity, advising on the best services available, whilst also taking into consideration the cost restrictions of the charity.
Midlands Air Ambulance Charity now benefit from new full inter-site connectivity and free calls thanks to new routers, switches, circuits and a hosted telephony solution.