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    IT Support Liverpool

    Get award-winning IT support for companies in Liverpool

    At EBC Group we provide award-winning outsourced IT support to companies in Liverpool and across Merseyside. We work with businesses of all sizes in multiple industries to ensure their IT systems are safe and secure and their business is well supported should an IT emergency arise. Discover our range of Liverpool IT services below. Learn about the importance of managed IT support in Liverpool and how we can provide fully managed IT solutions.

    Liverpool IT Support 

    Our managed IT support in Liverpool is designed to ensure you have immediate access to support from our helpdesk. Our IT services in Liverpool are conducted on a per user and per server basis. Your business will have unlimited call access to our expert team via telephone or remote support. We guarantee to reply to all IT related issues within 1 hour on the contact being initiated. and you're guaranteed a response within 1 hour via the initial method of contact.

     

    Our IT Support Liverpool Includes:

    • Telephone & remote support with a 1-hour response time
    • On-site support within 8 hours for non-critical tasks
    • On-site support with a 4-hour response time for critical tasks
    • Automated Patch management
    • Proactive 24/7 remote monitoring
    • Endpoint management
    • Inventory Scanning
    • Dedicated account manager

     

    One key advantage of our Liverpool IT services is the 24/7 monitoring of your IT system by our automated software. This proactive monitoring ensures that any issues are detected and avoided. It also allows full visibility of your IT system and remote access to devices. Consequently, we can resolve issues quickly and efficiently as soon as they may occur. This offers peace of mind for business owners and allows them to concentrate on business matters. 

    Why Partner with EBC Group for your IT Support in Liverpool?

    With our comprehensive range of Liverpool managed IT support services, we offer communications, cloud hosting, managed print services, and cyber security services as a total IT solutions provider. We assist you in future-proofing the processes and infrastructure of your IT systems for greater security and efficiency by offering a consultative approach. As a result, you can improve the quality of your operations and lower your expenses at the same time.

    You can select from a variety of bespoke support packages that can be tailored specifically to your business needs. Discover the benefits of outsourcing your IT with EBC Group below. We have extensive experience and expertise in planning, implementing, and supporting IT services in Liverpool.

    Our Clients

    BMW
    Maac
    TZ Twycross
    Lambe
    West Midlands Metro
    Selly Park
    Thursfield
    Find out more about how we help Liverpool businesses.

    I would highly recommend using EBC for WiFi replacement; it was a pleasure to work with them. The whole process was a smooth transition from start to finish and allowed me to give them a list of prerequisites all of which were carried out.

    Andrew Coveney, IT Operation Manager, Selly Park Girls School

    Calculate IT support costs

    See your estimated support costs.

    IT Support features and benefits

    Locating Person
    Monitoring

    Proactive automated server monitoring across your entire network, meaning we can identify malicious threats before they impact your business


    Update Software
    Patch Management

    Fully automated Patch Management and automatic software updates– Microsoft (Servers and Workstations). To keep all of your systems up to date and fully secure with the latest patches and fixes

    Endpoint
    Remote Support

    Full remote access to all devices, allowing fast resolutions of user end issues and decreasing downtime for your employees, allowing them to work smoothly

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    Performance

    Performance reporting is available for discussion with your account manager to identify where we can improve your technology. Keeping your business running efficiently

    Customise
    Automation

    Software Deployments, scripting for repeated tasks, proactive maintenance. Meaning, that we are always making fixes as they appear without you even knowing or having to worry

    Scanning
    Inventory Scanning

    Inventory scanning via Network Probe. Probe to monitor none Windows devices. So we can keep a record of all your devices and support all windows and non-windows hardware and software

    Frequently Asked Questions

    Do you offer 24/7 IT Support?

    When it comes to providing IT Support for you business we can be as flexible as you need us to be. Our standard opening hours are Monday to Friday 8.30am to 5.30pm, for both remote and onsite IT support. However we can provide a tailored out-of-hours support package for both remote or on-site to suit you needs, which also includes weekend cover, if required.

    For your peace of mind, we provide 24×7 monitoring and management as standard within our IT support packages. We will proactively monitor your systems for possible problems before they happen and will keep your business up and running around the clock.

    Can we visit your office if we have a problem?

    Our offices are conveniently located in South Birmingham, which enables us to provide a convenient local service and onsite support for businesses in Birmingham and the surrounding areas.

    You’ll always be given a warm welcome at our offices, however when it come to IT support we always aim to solve your issues remotely or onsite so we can offer you the quickest, most efficient service possible.

    How much does IT support cost?

    We offer 3 types of support, Managed Services – Per User and Per Server and Retainer Agreements, based upon 15 minute support vouchers.

    Your IT support cost will be determined by the following:

    • The number of users 
    • The number of servers
    • Number of workstations  

    Use our IT support cost calculator below and get a quote today

    Are you a Microsoft Certified Partner?

    EBC Group is a Microsoft Silver Partner, in addition to this, we’re a Microsoft Authorised Education Partner (AEP) which means we can often pass significant cost-savings and discounted licensing to charity and not-for-profit oragnisations, such as those in the education, sports and third sector. We provide full management and support for Office 365 as well as additional services for Backup and Disaster Recovery.

    What is your average response time?

    We provide SLAs that will provide you with agreed hours of cover. We will respond to your issue within one hour and will aim to act and resolve your problems within 24 hours.

    If required, we can provide bespoke SLAs to suit your needs – extended hours of cover (evenings or weekends), or cover for different types of hardware. Simply get in touch to discuss your requirments.

    What do you specialise in?

    We specialise in providng managed IT support services to SME clients in Birmingham and across the UK. We work with clients across many different industries, including Legal, hosipitality and Manufacuring.

    As well as IT Support we provide a range of Managed Services, including Cloud Solutions, Connectivity, Cyber Security, and Print & Data.

    What type of IT support do I need?

    Deciding what type of IT Support you need will depend upon your current setup and resource. Answering the following questions will help you determine what IT Support you need.

    • Do you need to completley outsource all of your IT Support or do you have an internal IT person / team and you just need some addional support?
    • When do you need IT Support, only during the working day or do you need additional cover on evening and weekends?
    • Do you need remote support only or do you require an on-site engineer on certain days?
    • Are your team office based, working from home or a mixture?

    We specialise in supporting a wide range of clients each with their own individual requirements. Talk to us about how we can help.

    Why is EBC Group different to other IT Support Providers?

    At EBC Group we believe in creating a partnership so we can understand your business needs and provide the IT Support you require. Our aim is that you can concentrate on running your business whilst we plan, implement and support your technology.

    We understand that if your team can’t work because of IT issues it is disruptive and costs your business money. That’s why we aim to have IT issues resolved as quickly and efficiently as possible. Our IT helpdesk team are fully trained and knowledable so can resolve issues quickly and will help your team without using technical jargon.

    We invest in having modern systems, tools that help provide transparent communication between our IT helpdesk and your team. We provide continual technical training for our teams to ensure that our team have a high level of technical skill. This means you will always speak to a welcoming and fully certified member of our in-house IT service desk team who will aim to resolve your problem as quickly as possible, with minimum disruption for your business.

    We will assign you an Account Manager who will meet with you regularly to discuss any issues and any future requirements.

    How do we access IT Support

    We offer a variety of ways to contact our IT Service desk. By telephone on 0121 585 4404 or via email: techsupport@ebcgroup.co.uk.

    Our a Digital Ticketing System which will enable our helpdesk to provide an enhanced level of service to our clients by providing them with a user-friendly, efficient communication tool.

    You will also have access to a dedicated primary technician, our service manager, Account Manager and Account Director as escalation paths.

    IT Support for Remote workers in Liverpool

     

    Have a work from home policy? EBC's automated software allows us to perform regular health checks and proactive reviews using remote monitoring services. In addition to remote access to contracted devices, our helpdesk allows us to support your on-site and work from home staff instantly, anywhere. We don't have to be on site to deliver top-notch Liverpool IT support. 

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    Our Liverpool IT Services

    As an integrated Managed Service Provider we can provide service across a range of technology to suit your business needs.

    Cloud Hosting
    Cloud Hosting
    Cyber Security
    Cyber Security
    Disaster Recovery
    Disaster Recovery
    Connectivity
    Connectivity
    Print & Data
    Print & Data
    Telephony
    Telephony
    IaaS
    IaaS

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