IT Support Liverpool

When it comes to providing IT Support for you business we can be as flexible as you need us to be. Our standard opening hours are Monday to Friday 8.30am to 5.30pm, for both remote and onsite IT support. However we can provide a tailored out-of-hours support package for both remote or on-site to suit you needs, which also includes weekend cover, if required.

Our offices are conveniently located in South Birmingham, which enables us to provide a convenient local service and onsite support for businesses in Birmingham and the surrounding areas.

You’ll always be given a warm welcome at our offices, however when it come to IT support we always aim to solve your issues remotely or onsite so we can offer you the quickest, most efficient service possible.

We offer 3 types of support, Managed Services – Per User and Per Server and Retainer Agreements, based upon 15 minute support vouchers.

Your IT support cost will be determined by the following:

• The number of users 
• The number of servers
• Number of workstations  

Use our IT support cost calculator below and get a quote today

We provide SLAs that will provide you with agreed hours of cover. We will respond to your issue within one hour and will aim to act and resolve your problems within 24 hours.

If required, we can provide bespoke SLAs to suit your needs – extended hours of cover (evenings or weekends), or cover for different types of hardware. Simply get in touch to discuss your requirments.

We specialise in providng managed IT support services to SME clients in Birmingham and across the UK. We work with clients across many different industries, including Legal, hosipitality and Manufacuring.

As well as IT Support we provide a range of Managed Services, including Cloud Solutions, Connectivity, Cyber Security, and Print & Data.

Deciding what type of IT Support you need will depend upon your current setup and resource. Answering the following questions will help you determine what IT Support you need.

• Do you need to completley outsource all of your IT Support or do you have an internal IT person / team and you just need some addional support?

• When do you need IT Support, only during the working day or do you need additional cover on evening and weekends?

• Do you need remote support only or do you require an on-site engineer on certain days?

• Are your team office based, working from home or a mixture?

We specialise in supporting a wide range of clients each with their own individual requirements. Talk to us about how we can help.

At EBC Group we believe in creating a partnership so we can understand your business needs and provide the IT Support you require. Our aim is that you can concentrate on running your business whilst we plan, implement and support your technology.

We understand that if your team can’t work because of IT issues it is disruptive and costs your business money. That’s why we aim to have IT issues resolved as quickly and efficiently as possible. Our IT helpdesk team are fully trained and knowledable so can resolve issues quickly and will help your team without using technical jargon.

We invest in having modern systems, tools that help provide transparent communication between our IT helpdesk and your team. We provide continual technical training for our teams to ensure that our team have a high level of technical skill. This means you will always speak to a welcoming and fully certified member of our in-house IT service desk team who will aim to resolve your problem as quickly as possible, with minimum disruption for your business.

We will assign you an Account Manager who will meet with you regularly to discuss any issues and any future requirements.

We offer a variety of ways to contact our IT Service desk. By telephone on 0121 585 4404 or via email: techsupport@ebcgroup.co.uk.

Our a Digital Ticketing System which will enable our helpdesk to provide an enhanced level of service to our clients by providing them with a user-friendly, efficient communication tool.

You will also have access to a dedicated primary technician, our service manager, Account Manager and Account Director as escalation paths.