IT Support Leeds: Get a Quote

Leeds IT Support

All your IT needs can be met by our helpdesk, whether you need emergency support or a full infrastructure design project from consultation to implementation. In addition to 24/7 monitoring of your systems, we offer Leeds IT Support services to reduce downtime from IT issues by taking a proactive approach. We utilise automated software in our Leeds IT services to ensure that we have full visibility and remote access to any devices included in the support contract. This enables us to resolve any IT issue quickly and efficiently should they arise.

Our IT Support Leeds Includes:

Telephone & remote support with a 1-hour response time
On-site support within 8 hours for non-critical tasks
On-site support with a 4-hour response time for critical tasks
Automated Patch management
Proactive 24/7 remote monitoring
Endpoint management
Inventory Scanning
Dedicated account manager

We offer managed Leeds IT support per server and per user at EBC Group. All calls will be answered within 1 hour by a member of our expert team via telephone or remote support, which will give your business unlimited access to our expert team. We prioritise proactive monitoring to ensure that any issues are detected as soon as they arise. With our help, you won't have to worry about managing your IT systems, so you can focus on running your business.

Why Partner with EBC Group for your IT Support in Leeds?

We provide a comprehensive array of managed IT services in Leeds, including communications, cloud hosting, print services, and cyber security. With our consultative approach, you will be able to improve the quality of your operations while reducing costs. Our goal is to help you future-proof your business's IT systems' processes and infrastructure.

With our customised Leeds IT support packages, you can choose from remote and on-site support options that will fit your business's needs. You can outsource your IT services to EBC Group and have your technology managed by a team of experts who have a wealth of experience planning, implementing and supporting IT services. Read about the advantages below.

Do you offer 24/7 IT Support?

When it comes to providing IT Support for you business we can be as flexible as you need us to be. Our standard opening hours are Monday to Friday 8.30am to 5.30pm, for both remote and onsite IT support. However we can provide a tailored out-of-hours support package for both remote or on-site to suit you needs, which also includes weekend cover, if required.

For your peace of mind, we provide 24×7 monitoring and management as standard within our IT support packages. We will proactively monitor your systems for possible problems before they happen and will keep your business up and running around the clock.

Can we visit your office if we have a problem?

Our offices are conveniently located in South Birmingham, which enables us to provide a convenient local service and onsite support for businesses in Birmingham and the surrounding areas.

You’ll always be given a warm welcome at our offices, however when it come to IT support we always aim to solve your issues remotely or onsite so we can offer you the quickest, most efficient service possible.

How much does IT support cost?

We offer 3 types of support, Managed Services – Per User and Per Server and Retainer Agreements, based upon 15 minute support vouchers.

Your IT support cost will be determined by the following:

The number of users
The number of servers
Number of workstations

Use our IT support cost calculator below and get a quote today

Are you a Microsoft Certified Partner?

EBC Group is a Microsoft Silver Partner, in addition to this, we’re a Microsoft Authorised Education Partner (AEP) which means we can often pass significant cost-savings and discounted licensing to charity and not-for-profit oragnisations, such as those in the education, sports and third sector. We provide full management and support for Office 365 as well as additional services for Backup and Disaster Recovery.

What is your average response time?

We provide SLAs that will provide you with agreed hours of cover. We will respond to your issue within one hour and will aim to act and resolve your problems within 24 hours.

If required, we can provide bespoke SLAs to suit your needs – extended hours of cover (evenings or weekends), or cover for different types of hardware. Simply get in touch to discuss your requirments.

What do you specialise in?

We specialise in providng managed IT support services to SME clients in Birmingham and across the UK. We work with clients across many different industries, including Legal, hosipitality and Manufacuring.

As well as IT Support we provide a range of Managed Services, including Cloud Solutions, Connectivity, Cyber Security, and Print & Data.

What type of IT support do I need?

Deciding what type of IT Support you need will depend upon your current setup and resource. Answering the following questions will help you determine what IT Support you need.

Do you need to completley outsource all of your IT Support or do you have an internal IT person / team and you just need some addional support?

When do you need IT Support, only during the working day or do you need additional cover on evening and weekends?

Do you need remote support only or do you require an on-site engineer on certain days?

Are your team office based, working from home or a mixture?

We specialise in supporting a wide range of clients each with their own individual requirements. Talk to us about how we can help.

Why is EBC Group different to other IT Support Providers?

At EBC Group we believe in creating a partnership so we can understand your business needs and provide the IT Support you require. Our aim is that you can concentrate on running your business whilst we plan, implement and support your technology.

We understand that if your team can’t work because of IT issues it is disruptive and costs your business money. That’s why we aim to have IT issues resolved as quickly and efficiently as possible. Our IT helpdesk team are fully trained and knowledable so can resolve issues quickly and will help your team without using technical jargon.

We invest in having modern systems, tools that help provide transparent communication between our IT helpdesk and your team. We provide continual technical training for our teams to ensure that our team have a high level of technical skill. This means you will always speak to a welcoming and fully certified member of our in-house IT service desk team who will aim to resolve your problem as quickly as possible, with minimum disruption for your business.

We will assign you an Account Manager who will meet with you regularly to discuss any issues and any future requirements.

How do we access IT Support

We offer a variety of ways to contact our IT Service desk. By telephone on 0121 585 4404 or via email: techsupport@ebcgroup.co.uk.

Our a Digital Ticketing System which will enable our helpdesk to provide an enhanced level of service to our clients by providing them with a user-friendly, efficient communication tool.

You will also have access to a dedicated primary technician, our service manager, Account Manager and Account Director as escalation paths.

IT Support for Remote workers in Leeds

If your company has a work from home policy, we can perform regular health checks and proactive reviews using our automated software. Our innovative Leeds IT solutions enable us to access contracted devices remotely with our remote helpdesk. Ultimately, this means that we can help your on-site staff and your workers at home immediately, regardless of their location. With our Leeds IT Support, we don't always need to be on-site to deliver quality IT support.

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IT Support Leeds

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Leeds IT Support

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Why Partner with EBC Group for your IT Support in Leeds?

Our Clients

I would highly recommend using EBC for WiFi replacement; it was a pleasure to work with them. The whole process was a smooth transition from start to finish and allowed me to give them a list of prerequisites all of which were carried out.

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IT Support features and benefits

Monitoring

Patch Management

Remote Support

Performance

Automation

Inventory Scanning

Frequently Asked Questions

IT Support for Remote workers in Leeds

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Disaster Recovery

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