Proactive Monitoring
Proactive monitoring allows our IT Support team to monitor and understand how your servers and networks are performing, along with identifying potential areas of risk 7 days a week, 24 hours a day. This approach allows our IT Support team to discover any issues that could drastically affect your technology and stop them before they cause anything to stop working
Patch Management
Patch management will perform automated scans to check devices within your IT environment to determine which patches each system, software, or app is missing and performs an update. This helps simplify the process of keeping your operating systems and applications up to date and ensures you’re protected against cyber security, viruses and hacking
Remote Support Software
Provides our IT Support technicians with the ability to access our clients’ devices remotely to provide maintenance and support to able them to provide servicing instantly, from any location. Once connected, the technician is able to take control of the device to perform whatever task is required. Install updates, troubleshoot issues, and even provide on-demand support
Performance Reporting
You will receive regular update meetings with your dedicated Account Manager. These will include a detailed review of all the system reports that are included in your IT support package. Your Account Manager is on-hand to discuss performance as well as advice on your technology and recommendations for future projects
Endpoint management
Our IT Support team can help your systems and network up and running with quick access to each managed endpoint, so we can resolve issues fast and keep downtime to a minimum. Through our automation we can create simple commands and convert them into automation. Powered by network probe technology, it provides six commands for agentless infrastructure management of Hyper-V® and VMWare®
Inventory Scanning
Inventory scanning via Network Probe enables our IT Support team to perform automatically deploy and detect devices on our client’s network. Automated network scans provide us with the most current record of supported systems and devices, giving visibility into virtual machines as well as other network devices and helps align standards and support for easier device management
