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Cookie Policy for EBC group

This is the Cookie Policy for EBC group, accessible from https://www.ebcgroup.co.uk/cookie-policy

What Are Cookies

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or 'break' certain elements of the sites functionality.

How We Use Cookies

We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies. 

The Cookies We Set

In order to provide you with a great experience on this site we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences we need to set cookies so that this information can be called whenever you interact with a page is affected by your preferences.


Third Party Cookies

In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

  • This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.

    For more information on Google Analytics cookies, see the official Google Analytics page.

  • Third party analytics are used to track and measure usage of this site so that we can continue to produce engaging content. These cookies may track things such as how long you spend on the site or pages you visit which helps us to understand how we can improve the site for you.

  • From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimisations our users appreciate the most.

  • As we sell products it's important for us to understand statistics about how many of the visitors to our site actually make a purchase and as such this is the kind of data that these cookies will track. This is important to you as it means that we can accurately make business predictions that allow us to monitor our advertising and product costs to ensure the best possible price.

More Information

Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren't sure whether you need or not it's usually safer to leave cookies enabled in case it does interact with one of the features you use on our site.

However if you are still looking for more information then you can contact us through one of our preferred contact methods:

  • Email: donna.macdonald@ebcgroup.co.uk
  • Phone: 0121 368 0154

Domains

Domains Support

The following information details how you can purchase and renew a domain with EBC Group and the procedure to follow for reporting abuse or making a complaint regarding our service.


For more information you can call our UK-based support centre on 0121 585 4400 or send us an e-mail to: webmaster@ebcgroup.co.uk.


We aim to respond to customer's written enquiries within 1 business day and aim to resolve any issues you have within 5 business days.


Domain Registration


All domains are renewed or registered for two years.

Domain type example cost:

  • International domains .com .net .org £99.00 +VAT
  • UK domains .co.uk .org.uk .me.uk £59 +VAT
  • Alternative UK domains .uk.com .gb.com .uk.net .gb.net £99.00 +VAT

Transfer Costs

.uk domains:

  • Transfer in: Free
  • Transfer out: Free

Other domain types (.com .net .org):

  • Transfer in: £20.00 +VAT
  • Transfer out: Free

The prices stated above include VAT.

Domain Name Renewals


Domain names are registered for set periods of time (and not bought outright). When a domain name reaches the end of the registration period it will expire unless renewed. We will attempt to send you e-mail notifications 30 days before the expiration date to give you the opportunity to renew your domain name. It is important to ensure that your contact details are up-to-date to allow us to send you e-mail notifications.


To renew your domain please contact domains@ebcgroup.co.uk


If you allow your domain registration to expire then all e-mail and website services based at that domain will be suspended and cease to function. If the domain name is not renewed it will be cancelled and deleted from the register after 90 days and made available for resale through a third party registrar. 

Reporting Abuse

If you suspect any EBC Group hosted websites of hosting fraudulent, copyrighted or illegal material and/or of sending spam or phishing scams please send an email, including as much detail as possible to abuse@ebcgroup.co.uk.

Complaints

We pride ourselves on providing the highest level of service and satisfaction to our customers, however if things do go wrong we would like to hear about it and understand how we can help and improve for the future. If you wish to make a complaint about a service you have received, please fill in and submit the form on the following page, including as much detail from the issue you have complaints - https://www.ebcgroup.co.uk/get-in-touch 

We will acknowledge your complaint within 1 business day and aim to resolve any issues within 5 business days. If you're not happy with the initial outcome of your complaint or do not receive a response, you can escalate your complaint by emailing complaints@ebcgroup.co.uk.

You are also able to make a formal complaint about a registrar to Nominet (the .uk registry) here: www.nominet.uk/go/terms